Privacy policy

This Privacy Policy explains how [BigHeads] ("BigHeads", "we", "us") collects, uses and protects the personal data of users of [https://bigheads.com] (the "Website").

By using the Website, you confirm that you have read this Policy and agree to it. If you do not agree with its terms, please stop using the Website.

Who we are

The data controller: BigHeads
For any questions about how we handle personal data, contact us:

What data we collect

When you visit our website, limited technical data may be processed, such as your IP address, device, browser and security logs.

If you contact us through WhatsApp, we may receive:

  • your name;
  • telephone number;
  • message content;
  • any information you choose to provide.

Data collected automatically:

  • IP address;
  • browser type and version, operating system;
  • device type and screen resolution;
  • pages you viewed and time spent on them;
  • data from cookies and similar technologies.

How we use your data

We process personal data for the following purposes:

  • providing access to the Website and its features;
  • handling your requests, applications and enquiries;
  • [processing and fulfilling orders, delivery];
  • sending newsletters and marketing messages — only with your consent;
  • improving the Website and analysing user behaviour;
  • maintaining technical security and preventing fraud or abuse;
  • meeting legal obligations (tax, accounting and similar).

PURPOSE AND LEGAL BASIS

We process personal data to:

  • operate and protect the website;
  • respond to inquiries;
  • communicate with potential clients and partners;
  • discuss possible services or cooperation.

We rely on our legitimate business interests and, where applicable, steps taken at your request before entering into a contract.

WHATSAPP

The “Contact Us” button redirects you to WhatsApp. BigHeads receives your information only if you choose to send us a message.

WhatsApp processes data under its own Privacy Policy.

COOKIES AND TRACKING

We do not use Meta Pixel, retargeting tools or advertising cookies.

Strictly necessary technical technologies may be used to operate and secure the website.

Links to third-party sites

The Website may contain links to external resources. We do not control their content and are not responsible for their privacy practices. We recommend reviewing the policy of every site you visit.

DATA SHARING AND RETENTION

We may share data with our hosting provider, WhatsApp or authorities where required by law.

We do not sell personal data.

WhatsApp conversations are generally retained for no longer than 12 months after the last communication, unless a longer period is required for contractual or legal purposes.

YOUR RIGHTS

You may request access to, correction or deletion of your personal data, restrict or object to its processing, or lodge a complaint with the relevant data protection authority.

To exercise your rights or ask a privacy-related question, contact:

info@bigheads.co

Privacy Policy